Frequently Asked Questions
What is the process?
Just buy the service from the home page and you will receive an email with our shipping address. Print out the email and include it in the box with your computer. Ship it off to us. That's it.
Do you replace any chips or other hardware?
No. Our solution is software based.
It says “Your computer is disabled for XX minutes." Can you fix that?
Yes. Just STOP TRYING TO ENTER A PASSWORD. We can take care of it.
Do I have to send my charger?
No. We have all kinds of chargers here.
What if you can’t unlock it?
No idea. Has never happened. But theoretically we would return your money and apologize for our shortcomings.
How long will it take?
The actual unlock usually takes 5-10 minutes. The older the model the more time it will take. Safe to say it will be on its way back to you the next business day.
Do you charge extra for this model or that model or this year or that year?
No. The only model we charge extra for is the iMac, because of the extra shipping and the fact that it takes longer to get to the logic board to examine it than it does to actually unlock it. Contact us for details.
How do I know the lock won’t come back?
Simply put, the status of the lock on your Apple product is binary — either locked or unlocked. Once we flip it from locked to unlocked the only way it could be locked again is by you.
What if it comes back?
No idea. Because it won’t. Buy a lottery ticket?.
It wasn’t locked until I went to upgrade to the latest MacOs (or change the hard drive). What happened?
Yes it actually was locked. Sometimes it just takes one of those two events to trigger the lock.
I never actually see the lock screen. What should I do?
Hold down the option key when you turn the computer on. The lock should pop up.
Can you generate a (SCBO) file remotely?
No. Our system doesn’t work that way.
Can you unlock my iPhone, iPad, iPod, toaster, coffee pot?
Sorry, no. Only Apple products that are actually sold as COMPUTERS.